What Is Companality?
Just as every person has a personality, so every company or organization has a Companality. In fact, whole organizations, even those operating in multiple locations over a wide geography, are uncanny in the consistency of their Companality.
Companality can be defined as:
A combination of characteristics
shared across an organization
that dictate the experience
of both customers and team members
as they interact with that organization.
Companality is organizational culture, and beyond.